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AQUACOMPLY RESIDENTIAL WATER RISK ASSESSMENT

A clear, guided way to assess domestic water systems

Complete a guided property survey and upload measurements and photographic evidence. Choose a guided self-assessment or purchase AquaComply assessor review before a reviewed report is issued. The report records actions and a review date; review sooner when the system or risk changes.

Rental spa-pool assessment Ask our risk assessors

This tool supports a structured assessment; it does not replace competent professional judgement. If anything is unclear or causes concern, stop and report it to our risk assessment team for guidance.

Assessment journey10 guided sections
  1. Guided property survey
  2. Measurements and evidence
  3. Assessor review if purchased
  4. Clarifications where required
  5. Approved final report
Final deliverablePDF assessment for your chosen serviceRisk rating, prioritised actions, evidence and renewal date included

RENTED HOMES

Landlord and tenant water-safety responsibilities

For most domestic rented homes, the Legionella risk is low when water is used regularly and the system is properly maintained. A simple, suitable assessment helps show that hazards have been considered and sensible controls are in place.

What landlords should do

  • Assess and control the risk. A landlord may complete a simple domestic assessment if competent, or appoint a suitable professional.
  • Keep water under control. Set stored hot water to 60°C, keep cold water cold and avoid stagnation.
  • Maintain the system. Remove redundant pipework where practical and flush the system before letting after a period of vacancy.
  • Use proportionate evidence. Routine Legionella sampling and a “Legionella certificate” are not normally required for a standard domestic system.

What tenants should know

  • Use water regularly. Run taps and showers after absence; for long vacancies, follow the landlord’s agreed flushing arrangements.
  • Look after fittings. Regularly clean and disinfect showerheads, hoses and taps in line with the property instructions.
  • Report concerns promptly. Tell the landlord about poor hot-water performance, unusual temperatures, low flow or damaged controls.
  • Tell the landlord about long absence. This allows the system to be managed before water becomes stagnant.

Review when something changes. HSE does not prescribe an annual or two-year review period for a domestic landlord assessment. Review it when the system, occupancy or use changes, or when a control issue arises. AquaComply’s two-year renewal is a practical reminder, not a legal deadline. Read HSE landlord guidance.

ASSESSMENT DECISION GUIDE

Find the right assessment for your property

Choose the closest description at each stage. The guide uses the property, water services and level of responsibility to suggest the most suitable starting point.

1

Property and use

2

Water services

3

Risk and responsibility

Suggested route

Guided self-assessment

Suitable for a straightforward, owner-occupied home with limited domestic services. You can upgrade to assessor review at any stage if anything is unclear.

For a village hall, pavilion or small sports venue, choose assessor review as a minimum where there are changing-room showers, stored hot or cold water, a committee or landlord responsibility, or periods of low use. Large sports venues, large care homes, infant/junior schools, pools, spas, cooling systems and all other complex systems go directly to an AquaComply risk assessor visit.

PACKAGES AND PRICING

Choose the right level of assessment

Prices are based on the property pathway below and exclude VAT. Large sports venues, large care homes and infant/junior schools are professional assessor-visit routes only.

Self-assessment

Complete and retain

Use the guided portal, risk scoring, remedials tracker and PDF report. The document is clearly identified as client completed and is not checked by a qualified AquaComply Legionella risk assessor.

  • Small property · up to 4 bedrooms
    Up to 12 outlets    £69
  • Large property or care/residential home
    Up to 4 beds · up to 24 outlets    £125
  • Care/residential home · up to 8 beds
    Village hall or small sports venue with limited showers · up to 40 outlets    £175
Recommended

AquaComply assessor reviewed

Complete the guided survey, then receive competent review, clarification support, approval and a locked final report.

  • Small property · up to 4 bedrooms
    Up to 12 outlets    £149
  • Large property or care/residential home
    Up to 4 beds · up to 24 outlets    £295
  • Care/residential home · up to 8 beds
    Village hall or small sports venue with limited showers · up to 40 outlets    £395
Full professional

AquaComply site survey

An AquaComply risk assessor completes the inspection, evidence gathering, risk evaluation and final report.

  • Small property · up to 4 bedrooms
    Up to 12 outlets    £280
  • Large property or care/residential home
    Up to 4 beds · up to 24 outlets    £450
  • Care/residential home · up to 8 beds
    Village hall or small sports venue with limited showers · up to 40 outlets    £650
  • Large sports venue, large care home or infant/junior school£850
  • All other properties and complex systemsAssessor visit

Professional assessment required: large sports venues, large care homes, infant/junior schools, pools, spas, communal stored-water systems, multiple plant rooms and all other complex arrangements.

Prices exclude VAT, travel outside the normal service area, laboratory sampling and remedial works. Final suitability is confirmed by AquaComply before acceptance.

SURVEY, REVIEW AND APPROVAL

From property survey to final published report

Every assessor-reviewed submission follows a visible, controlled process. You can save your survey as a draft, respond to review questions and see when the final document has been approved.

01

Start the survey

Identify the property, duty holder, responsible person, occupancy and people who may be exposed.

02

Inspect the system

Record the water arrangement, tanks, cylinders, showers, outlets and measured temperatures.

03

Add evidence

Upload clear photographs, document limitations and assign corrective actions with target dates.

04

Submit for review

Complete the declaration and send the assessment securely to AquaComply’s risk assessment team.

05

Competent review

We review the scope, evidence, risk score and actions. If anything is unclear, we return focused questions for completion.

06

Approve and publish

The approved assessment is locked, versioned and published as a professional PDF with its two-year review date.

WHAT WE CHECK

A meaningful review—not a simple document export

An AquaComply assessor checks that the system description, inspection evidence, risk evaluation and recommendations are consistent and suitable for the property.

  • Survey scope and limitations are clear
  • Temperatures and photographs support the findings
  • Risks, priorities and actions are proportionate
  • Named responsibilities and review dates are recorded

PORTAL PREVIEWS

See what completing an assessment looks like

The same uncluttered layout is used from the first property details through to the final report.

Property details
PROPERTY DETAILSSite and management information
Guided questionsPlain prompts keep each part of the survey focused.
Temperatures & evidence
OUTLET CHECKSRecord temperatures

Kitchen tapHot 53°CCold 16°C

Bathroom showerHot 51°CCold 17°C

Add photograph and caption
Evidence in one placeTemperatures and photographs remain attached to the property record.
Assessor review
SUBMITTED FOR REVIEWAquaComply quality review

Evidence and scope checked

Clarifications recorded in the portal

Competent assessor declaration

Transparent review stageClients can see whether the submission is awaiting review, needs more information or has been approved.
Approved report
ASSESSOR APPROVEDFinal water risk assessment
LowMediumHigh

Locked and version controlled

Next review automatically scheduled

Professional final documentThe published PDF records risks, evidence, actions, declarations and the two-year review date.

GUIDANCE AND SUPPORT

Concerned about something you find?

Report it to our team of water risk assessors. We can review the information, explain the level of concern and support you with the correct next step.

Contact the risk assessment team

Ready to begin?

Create a consistent, evidence-based property assessment.

SEPARATE ASSESSMENT PRODUCT

Permanent spa pools in rental properties

Record water treatment, guest changeovers, shutdowns and return-to-service controls. Upload task RAMS or manufacturer guidance, product photographs and the disinfection method for a competent assessor to review remotely.

Explore rental spa assessmentOperators can also explore our hot tub management course while it is being prepared for publication.