CANCELLATIONS & REFUNDS
Fair handling of course cancellations
Contact us promptly if you purchased the wrong course, cannot access it or need to cancel.
Last updated: 13 September 2026
Before course access begins
If paid access has not been activated or used, ask us to cancel the order. We will confirm whether a refund is due and the method and timing of repayment.
Digital course access
Where a consumer asks for digital content to begin during a statutory cancellation period, we will explain any required consent and how beginning access may affect cancellation rights. We do not restrict rights that cannot lawfully be excluded.
Access or quality problems
If the portal, course file or assessment does not work as described, tell us what happened and include the course name, device and browser where possible. We will first try to restore access or provide a suitable replacement. Where that cannot be done within a reasonable time, we will consider an appropriate refund or other remedy.
Organisation bookings
Team, tailored and business bookings may have agreed cancellation terms on the quotation or invoice. Those specific terms apply alongside any rights that cannot be excluded.
Contact
Questions about this information can be sent to aquacomply@gmail.com.