COMPLAINTS
A straightforward complaints process
We want concerns about access, content, assessment, service or records to be reviewed fairly.
Last updated: 26 September 2026
How to complain
Email your name, the relevant course, assessment job or pool reference, what happened, when it happened and the outcome you are seeking. Do not include passwords or card details. We normally acknowledge a complaint within two working days and aim to provide a substantive response within ten working days.
Review and evidence
We may review account activity, course configuration, assessment evidence, logbook entries, payment status and relevant correspondence. If information is missing, we will explain what is needed. Corrections to results, certificates or logbook records will retain an auditable history.
If you remain dissatisfied
Ask for the decision to be reviewed by someone who was not responsible for the original response where practicable. We will explain the final position and any external route that applies to the type of complaint. This process does not affect statutory rights.
Contact
Questions about this information can be sent to aquacomply@gmail.com.