COMPLAINTS
A straightforward complaints process
We want concerns about access, content, assessment, service or records to be reviewed fairly.
Last updated: 13 September 2026
How to complain
Email the learner’s name, course, what happened, when it happened and the outcome you are seeking. Do not include passwords. We normally acknowledge a complaint within two working days and aim to provide a substantive response within ten working days.
Review and evidence
We may review account activity, course configuration, assessment records and relevant correspondence. If information is missing, we will explain what is needed. Any correction to a result or certificate will be recorded so the training history remains auditable.
If you remain dissatisfied
Ask for the decision to be reviewed by someone who was not responsible for the original response where practicable. We will explain the final position and any external route that applies to the type of complaint. This process does not affect statutory rights.
Contact
Questions about this information can be sent to aquacomply@gmail.com.